Privacy
At Ride Solutions, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you purchase Timbren products from us or use our website.
1. Who We Are
Ride Solutions is the authorized distributor for Timbren Industries across EMEA and Asia. We are based in the United Kingdom and act as the "Data Controller" for the information you provide.
2. Information We Collect
We collect information to process your orders and provide the best possible service:
Identity Data: Name, title, and company name (for trade accounts and sales).
Contact Data: Billing address, delivery address, email address, and phone numbers.
Financial Data: Payment card details processed securely via Stripe — we do not store full card details on our servers.
Transaction Data: Details about products you have purchased from us.
Technical Data: IP address, browser type, and location (used for shipping calculations and site analytics).
3. How We Use Your Data
We only use your data when the law allows us to. Most commonly, we use it to:
Fulfill Orders: To process your payment and deliver your Timbren suspension kits.
Customer Support: To manage warranty claims and technical inquiries.
Legal Obligations: To comply with UK tax and customs regulations for international shipping.
Marketing: If you "opt-in," we may send you updates regarding new Timbren products or suspension tips. You can opt out at any time.
4. International Data Transfers
As the distributor for EMEA and Asia, your data may be processed in the following ways:
Logistics: Your contact details are shared with international couriers (e.g., DHL, FedEx, UPS) to facilitate delivery across borders.
Manufacturer Support: In some warranty cases, we may share batch numbers or installation photos with Timbren Industries in Canada to verify a claim.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to employees and third parties (like shipping partners) who have a business need to know.
6. Your Legal Rights
Under the UK GDPR, you have the right to:
Access your data (Request a copy of what we hold).
Correct your data if it is inaccurate.
Erase your data (The "Right to be Forgotten"), provided we do not need to keep it for tax or legal reasons.
Object to direct marketing.
7. Cookies
Our website uses cookies—tiny data files stored on your device—to improve functionality, such as keeping items in your shopping cart, and to analyze website traffic. Essential Cookies: Required for the store to function (e.g., cart functionality, user login, checkout). Analytics/Performance: Used to understand how visitors use the site.
You can also block cookies through your browser settings, though this may impact your shopping experience.
By using our website and accepting the cookie banner, you consent to the use of cookies as described.
8. Contact Information
For any questions regarding this policy or your data, please contact our Data Protection lead at:
Email: info@ride-solutions.com Postal Address: Ride Solutions, 33 Illingworth Way, Foxton, CB22 6RY, UK
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